Email is the only channel
Every message is read by an engineer, not a support queue. Usual reply time is within one business day.
There is no phone line and no ticket portal, on purpose. A damaged Office file needs its error text and its bytes in the same place, and email carries both.
What to put in the first message
Copy this and fill it in — it saves a round trip:
File: (attach it, or a download link if over ~20 MB)
Error message: (exact text, screenshot is fine)
Office version: (e.g. Microsoft 365, Windows 11)
Where it lives: (local disk / network share / OneDrive / etc.)
What happened: (power loss, bad USB, sync conflict, unknown)
Needed by: (date, if there is a deadline)
Attaching the file beats describing it. A screenshot of the error beats retyping it.
Before you send
Three things genuinely change the outcome:
- Do not re-save the file in Excel, Word or any “file fixer” tool. A failed save can overwrite the damaged parts that make recovery possible.
- Keep a copy of the broken original somewhere untouched, even after you send it.
- Say whether the file is confidential, so a secure transfer route can be arranged instead of plain email.
What you will hear back
An assessment — what is broken, whether it is recoverable, and a flat price. No work starts and no charge is made before you agree. If the file cannot be recovered, that answer costs nothing.
EasyOfficeFix is an independent repair service and is not affiliated with Microsoft.